MS Vision Gold and Gold Plus Plan

MS Vision's Gold Service Plan offers full labour, travel and lodging and a guaranteed response time for corrective visits in addition to a preventative maintenance visit. The PM visit is designed to optimize your instrument performance based upon a well defined test and cleaning activity, documented on detailed reports. Our experienced and motivated service engineers will follow protocols in compliance with O.E.M. standards.

Gold Service Plan Highlights

  • Includes all labour, travel and lodging for PM and breakdown visits
  • Guaranteed response time of 5 working days
  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Includes PM-kits for HPLC contracts
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available
  • In-house board repair facility

Gold Plus Service Plan Highlights – upgrade to 3 days response time!

  • Includes all labour, travel and lodging for PM and breakdown visits
  • Guaranteed response time of 3 working days
  • Includes 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Includes PM-kits for HPLC contracts
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics
  • O.E.M. independence hence different instrument combinations possible
  • Refurbished pumps (turbo and rotary) with full warranty at reduced costs available
  • In-house board repair facility

Products supported:
Mass Spectrometers and (U)HPLC instruments from AB Sciex, Waters, Thermo, Agilent and CTC

Europe's Premier Independent LC-MS Service Provider TÜV Rheinland & MS Vision