MS Vision Platinum and Platinum Elite Plan

MS Vision's Platinum Plan is designed to give you the highest level of service and maintenance available. This all-inclusive plan covers all parts, full labour, travel and lodging and a guaranteed response time for corrective visits in addition to a preventative maintenance visit. The PM visit is designed to optimize your instrument performance based upon a well defined test and cleaning activity, documented on detailed reports. Our experienced and motivated service engineers will follow protocols in compliance with O.E.M. standards.

Platinum Service Plan Highlights

  • All parts included
  • Labour, travel and lodging for PM and breakdown visits included
  • Guaranteed response time of 3 (optionally 2) working days
  • 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Includes PM-kits for HPLC contracts
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics
  • O.E.M. independence hence different instrument combinations possible

Platinum Elite Service Plan Highlights – Uptime Guarantee & a Designated Engineer

  • All parts included
  • Labour, travel and lodging for PM and breakdown visits included
  • Guaranteed response time of 3 (optionally 2) working days
  • 1 or optionally 2 PM (preventative maintenance) visit(s)
  • Includes PM-kits for HPLC contracts
  • Certified engineers following well documented PM protocols
  • Remote monitoring and diagnostics
  • O.E.M. independence hence different instrument combinations possible
  • Uptime guarantee
  • A designated engineer

Products supported:
Mass Spectrometers and (U)HPLC instruments from AB Sciex, Waters, Thermo, Agilent and CTC

Europe's Premier Independent LC-MS Service Provider TÜV Rheinland & MS Vision